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Nest heat link dead

2badgoogle
Community Member

Like many other of your customers my Nest Heat link is dead, no LED lights on. And I've tried holding the button for 30 seconds etc.

The Unit is just over a year old, I'm happy to buy a new one. But looking online I noticed you can't.

You have to buy the whole kit and discard the rest. Not very green!

I've tried calling, waiting and I've tried requesting a call back, and the online chat isn't working either.

My hope is someone from customer services may contact me.

5 REPLIES 5

Bakers3261
Community Member

We're all waiting with the same issue. Does anyone know how long it takes Google to respond?

CristianC
Community Specialist
Community Specialist

Hello @2badgoogle and @Bakers3261,

I'm sorry for the late reply. I'm here to help. Did you manage to resolve the issue in the meantime?

CristianC
Community Specialist
Community Specialist

Hello again. Just checking in. Do you still need assistance? 

Bakers3261
Community Member

No thanks all sorted by Google with the on line assistant arranging a replacement unit which arrived next day. All re installed and working perfectly. Many thanks.

CristianC
Community Specialist
Community Specialist

Awesome. I'm glad to hear that everything is back on track now. If anything comes up, let me know.