Nest thermostat

[Nicoledegen]

Checking in status of nest thermostat. I sent it back to you and wondering when you will send one back to me

[Lance_L]

Hello Nicoledegen,

Thanks for reaching out to the Community.

I’d be happy to help you with this. Can you share the case ID from your interaction with the support team so I can check what happened?

All the best,

Lance

[Nicoledegen]

Case number 7-0548000035931

[Lance_L]

Hi Nicoledegen,

Gotcha. Thanks for providing the case ID. Our team will reach out to you via email to further assist you.

Regards,

Lance

[Nicoledegen]

Wanted to check the status of where my nest thermostat is at.

[Nicoledegen]

I had sent my nest thermostat back to the wear house about 3 weeks ago and I’m wondering what is going on with you returning one back. 
Nicole

[Jenelyn_O]

Hi Nicoledegen,

Thanks for reaching out and for sending us your Nest Thermostat. I'm sorry to hear that the process is taking too long. I'd like to take a closer look at it. Could you please provide your case ID number? 

Best,

Jenelyn

[Nicoledegen]

Case # 7-0548000035931.

[Jenelyn_O]

Hey Nicoledegen,

Thanks for providing your case ID number. I checked it and our support already sent you a message way back on the 25th of January. Also, if you have further questions, please continue the conversation in the original thread you created to avoid confusion. 

Regards,

Jenelyn

[Nicoledegen]

Just wondering what you found out? 

[Lance_L]

Hey Nicoledegen,

Our support team has reached out to you via email and needs additional information to further assist you. You may continue the conversation on that channel.

Best,

Lance

[Nicoledegen]

I don’t have another email from you guys. You had me send my nest thermostat to you and  it arrived to your wear house last Thursday . I gave you my case number

earlier in the week. The nest would not connect to WiFi and would keep shutting off.

Nicole

[Markjosephp]

Hello folks,

I'm chiming in to make sure everything is covered here.

@Nicoledegen, I know it's been awhile; but we don't see any traces related to the request from the support ID you shared with us. Please give us more details, such as any support ID number associated with the replacement or RMA number, which would help us review the status.

Keep us posted.

Warm regards,
Mark

[Nicoledegen]

I sent my thermostat back to you and I have heard when you will send me one back