Over the last few months we have had several instances where the passcode setup for a guest (Airbnb) that has an expiration will not work. Yes, we’ve confirmed date and code but the lock will not recognize the code as valid. As a work around, we’ve had to remove expiration dates/times and manually add/delete codes as guests come and go, which is defeating the main purpose as to why we went with this lock.
We have also started creating codes for our guests on the morning of check in. Guests usually arrive 5-6 hours after we do this and then their codes still do not work. After they arrive and they are locked out of our rental, they message us saying they can’t get in. We then need to create them yet another new code and that usually works. This has happened six times in the last few months. It’s very frustrating and we feel terrible that our guests are left stranded .
I’m sorry to hear that and for the delayed response here. Was your lock’s privacy mode on during those times? When the privacy mode is on, it completely disables the keypad so it can’t be unlocked by entering a pass code.
Give these steps a try:
Turn off your lock’s privacy mode in the Nest app:
2. Restart your lock:
Let me know how it goes.