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Nest x Yale lock for Guest passcode does not work

L____word
Community Member
Over the last few months we have had several instances where the passcode setup for a guest (AirBnB) that has an expiration will not work. Yes, we’ve confirmed date and code but the lock will not recognize code as valid. As a work around, we’ve had to remove exportation dates/times and manually add delete as guests come and go which is defeating the main purpose we went with this lock. 
 
Other guest pass codes that do not have an expiration works (Cleaners) typically function properly. However, we’ve recently been having some issues occasionally with those too. All this buggy behavior is really unsettling.
 
We have been using the Nest Secure and Yale lock for a couple years now.
1 REPLY 1

Brad
Community Specialist
Community Specialist

Hi there, 

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue?
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.