Hey Chrissim66,
Sorry to hear you are still having trouble. When trying to put in the entry key, are you scanning that into the app? Have you tried manually adding the device to the app? You can try to following these steps to see if that helps fix the issue.
Enter the key in the Nest app:
- Open the Nest app and sign in to your account if prompted.
- From the home screen, tap the Settings
.
- Tap Add product.
- Tap Continue without scanning and then select the type of
Nest thermostat you're trying to add. - Follow the Nest app’s instructions. When prompted, type in
the entry key on your thermostat’s screen.
Once you’ve entered the key, the Nest app will add your Nest thermostat to your account. You’ll see your thermostat appear on the Nest app home screen. Tap your thermostat icon to control it and change settings. Please let me know if that helps out.
Best regards,
Jake
