I have just moved into a new home with a Nest thermostat. Since pressing reset so that I could update the WiFi settings I have had no hot water and also unable to connect my phone through the app. It is continuously saying it can’t get an entry key.
Sorry for the late response, but I wanted to drop in here to help.
I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
Please let me know.
Sorry to hear you are still having trouble. When trying to put in the entry key, are you scanning that into the app? Have you tried manually adding the device to the app? You can try to following these steps to see if that helps fix the issue.
Enter the key in the Nest app:
Once you’ve entered the key, the Nest app will add your Nest thermostat to your account. You’ll see your thermostat appear on the Nest app home screen. Tap your thermostat icon to control it and change settings. Please let me know if that helps out.