No video playback in HOME APP or NEST APP

[Getkinetic1]

I have a nest camera in one of my homes and I can only see still images from the events and can’t see the video

I am a nest aware subscriber

I see the same thing in my home app as I do in the Nest app. Same event but no video. I see the duration of the video but can’t play it back

[EdwardT]

Hi Getkinetic1,

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but you might want to check out this support website article to learn more about viewing your video history. 

Should you need help in the future, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Thanks,

Edward