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Google Home: Access camera history and download clips from the Web and more with... Read more

Join the Q&A on Reddit with the team behind the new Google Home app Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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"Something went wrong" When Connecting to Philips Hue

This is the most frustrating thing. It worked fine in my previous 2 homes and now I can't connect my Philips Hue bridge to my Google Home - it connects and says "Philips Hue is linked" then "Something went wrong. Try again". I have 2 minis and 2 hub ...

emj2022 by • Community Member
  • 4629 Views
  • 10 replies
  • 2 kudos

google home could not reach cloud intelligence

Hi, This week I realize that google home could not reach cloud intelligence any more.I disconnect and reconnect the cloud device, I reinstall cloud inteligence app, I reinstall Google home app...Nothing helps. Can you help? Regards, Damir

Dadabu by • Community Member
  • 219 Views
  • 3 replies
  • 0 kudos

Adding Apps to Google Nest

How do I add apps to my home screen on the Google nest? I want to put the paramount streaming app.I went on the Google home app but there only sling on the list

Mi Home / Google Home Integration

Hi , need Help Please .since September 22nd, my Xiaomi devices integrated into Google Home through the MI HOME APP have stopped working, they are offline/not responding. The remaining devices from other platforms (Tuya, Smartthings, etc) continue to ...

PakoAlves by • Community Member
  • 395 Views
  • 3 replies
  • 1 kudos

MI Home integration at Google Home

Hi , need Help Please .since September 22nd, my Xiaomi devices integrated into Google Home through the MI HOME APP have stopped working, they are offline/not responding. The remaining devices from other platforms (Tuya, Smartthings, etc) continue to ...

PakoAlves by • Community Member
  • 122 Views
  • 0 replies
  • 0 kudos

Google TV not found

I have a Hisense Google TV hardwired into my home network. I can't seem to addit to my home app. I also can't cast to it from my android phone.

Encom by • Community Member
  • 905 Views
  • 7 replies
  • 0 kudos

Home App (iphone) showing offline for WiFi points and nest thermostat

I've seen posts from back in May on WiFi showing offline in the app, but I recently have this issue offline status in the Home App for my WiFi points PLUS 2 of my 3 nest thermostats are also showing offline. When I click on the WiFi points or the the...

EMM_29 by • Community Member
  • 1007 Views
  • 15 replies
  • 1 kudos

Nest app off line

For 22hrs my nest app on the phone says off line. Thermo all OK working manually. Switched my phone off ,still nothing unable to control via phone. should I uninstall it and re install?

Ralphy12 by • Community Member
  • 305 Views
  • 3 replies
  • 0 kudos

Monitoring outgoing and incoming traffic?

I have a Google mesh router which accepts incoming signal from my provider, and other devices are either hardwired into that router or use the wifi. Using the Google Home app (since the WiFi app is discontinued), how do I see the outgoing and incomin...

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