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Old nest subscription

TribalVape
Community Member

I have an old nest subscription I am trying to cancel. It was $5.00 a month for a single camera. I don't use it any longer but Google now owns nest and doesn't show my subscription.  How do I keep the $5.00 charge from recurring?

7 REPLIES 7

Ashepherdson
Gold Product Expert
Gold Product Expert

Can you still log in via home.nest.com and see your account? You should be able to unsubscribe there.  

Yes, I did and removed the camera.

When you visit that link you would click settings, nest aware, manage subscription and you should be able to cancel from there.  Simply removing the camera unfortunately will not remove the subscription

When I go to the settings and click on Nest Aware it says subscribe. It doesn't show a subscription. 

If it is not showing, and you were on the old account style, then it may be cancelled, but you should contact support directly to confirm:

https://support.google.com/googlenest/gethelp?hl=en

You can also check on your subscriptions by visiting google.com, click your account icon, Manage your google account, payments and subscriptions, and scroll down to subscriptions. 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

 

P.S Thank you for showing them where to check on their Nest Aware, @Ashepherdson

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.