Thanks for reaching out. Let’s sort this out — a few questions: what’s the make and model of your mobile device? Did you check your spam mail? Also, do you have a Nest account or migrated account?
Looking forward to your response.
I wanted to check in and see if you managed to see JT's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.