Sorry to hear about the issues that you're experiencing as we never want this experience for our customers, but I'm happy to look into this for you.
Would you mind letting me know what troubleshooting steps you have taken, and what errors you are seeing or any other information you can provide us?
I look forward to your response.
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,