10-01-2021 12:39 AM
I just received my new Nest hub 2nd generation. But it's missing the sleep sensing. Where can I raise a request?
10-08-2021 09:32 AM
Hi abhiastheysay,
Thank you for reaching out. I understand your concern of not having a feature not appear. No worries, let's look for a solution together for your Google Nest Hub to have these features working. First, I have some questions.
I look forward to your response, thanks.
10-09-2021 05:30 PM
Thanks Man,
I think it's because I am in Singapore. Would you know why it's not available in certain countries ? While I can use the radar chip in the pixel phone. I thought it's the same technology.
10-13-2021 03:13 PM
Hi abhiastheysay,
Thanks for your response. As devices are different, they may use different technology and have their own respective technical specifications.
Unfortunately, with Singapore being an unsupported country for the Google Nest Hub (2nd gen.), features are not guaranteed to work.
I apologize for the inconvenience caused by this situation. Please let me know if you have any other questions or concerns. Thank you.
10-19-2021 09:25 AM
Hi there,
It's been a few days since we have heard from you. Just checking to see if you saw my response and if you had any other questions or concerns. Have a nice day.
10-20-2021 10:03 AM
Hi All,
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.