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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Pass Nest Account to another person

Hello, I have a problem that I hope someone can help me with. I have 3 Nest IQ exterior cameras on my terrace. I remember that I had to scan the barcode behind the base to set them up before installing them high up on various walls. I had to rent a t...

Debi5 by • Community Member
  • 301 Views
  • 1 replies
  • 0 kudos

Max West phone can't sign in to Google

I'm attempting to connect to my Google account on a Maxwell's phone and it's saying that it's having a problem connecting to the Google server can't sign in

jae8intoo by • Community Member
  • 241 Views
  • 1 replies
  • 0 kudos

Remove categories in Google home screen

Does anybody if and how i can remove or change the (in my case) 2 category "widgets" in my Google Home screen? Google self added the two items at the home screen, but i don't want or need them there.(Mines are in Dutch, lights & Climatecontrol, but E...

Kaajee by • Community Member
  • 2439 Views
  • 19 replies
  • 4 kudos

Device offline

I tell Google Nest Hub , "Ok Google, set dining room thermostat to 66 degrees. " It responded, "it doesn't look like the dining room thermostat is available right now, try setting it up again." Yet the screen shows the dining room thermostat is set t...

Mel7d by • Community Member
  • 467 Views
  • 3 replies
  • 1 kudos

Your light isn’t changing the color

Hello, this is Jessa Parfet. So, I tried changing the lights this evening at 5 or 6 PM but the lights are offline since 6 pm was hit Does anyone know what to do?

Anonymous by • Not applicable
  • 304 Views
  • 1 replies
  • 0 kudos

Resolved! Google Home app - mode not working

My issue is NOT that my Google Home app doesn’t recognize when I am home or away, it senses my presence perfectly. My problem is that the Google Home MODE (Home/Away) doesn’t change if I come or go.When my husband and I leave home together, GH mode s...

Bluto by • Community Member
  • 338 Views
  • 2 replies
  • 0 kudos

Voice Control via mini does not recognize smart switches

I recently installed 4 kasa smart switches. They work flawlessly in the Google Home app. However, when i use my voice command via my google mini, it keeps saying "it looks like those lights haven't been set up yet". Please advise on how to trouble sh...

Resolved! Nest Doorbell Automation - Motion Detection not triggering

Anyone know why this isn't working? I created an automation activity for my Nest Doorbell - to switch on a light - when motion is detected. The Nest App - notifies me of the motion but the light doesn't turn on. When I switch the triggering activity ...

schnoodle by • Community Member
  • 1783 Views
  • 10 replies
  • 1 kudos

Google Home App and Website not showing for family member

Hi everyone! Hoping this is just a simple fix or I just missed something setting this all up.I have my house in Google Home (including irobots nest cameras) I can see them, control them, etc with no problem.The issue is with my wife trying to do the ...

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