Smart home devices do not appear in the manager's dashboard

[Eph]

Hi. My brother shared me the access to the Google Home account of our house. Both of us are now managers of the account. I recently installed smart plugs in the house using the app Smart Life and FEIT Electric apps, then added them to our Google Home account. When I open the Home app in my phone, I can see the new smart plugs listed at the bottom. However, my brother can't see them in his phone.

I am using android and he has an iPhone.

Can anyone help me resolve this issue? 

[Azarco]

Hey Eph,

Thanks for reaching out — let's check this out.

To make sure, are you both members of the same home structure? Make sure your devices are connected to the same network and within the same home structure. Try reinstalling the Google home app on your brother's phone to see if that helps.

Keep us posted.

Best,
Alex

[Azarco]

Hello there,

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.

Regards,

Alex

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni