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ocmil09
Community Member

I cannot update my credit card details. I am subscribed to Nest for my UK property and thus am directed to the UK site. But, as I am a US resident and all my payment methods are billed to my US address, the UK site does not enable a non-UK card. There is no dropbox for Country in the billing section, similarly a UK postcode is required. All I'd like to do is pay. It's worked perfectly for the past six years. What's changed - and how do you sort this?

3 REPLIES 3

SteveT1
Community Specialist
Community Specialist

Hi there, 

 

We're here to help. Let's get this sorted out. Which Nest Aware plan do you have, 1st Gen or 2nd Gen? Also, what device are you using to update your payment method?

 

If you are on a 2nd Gen Nest Aware, you can reach out to our Google Store Support to check this further.

 

Regards,

Steve

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve