Two factor authentication

[angelof]

Hi, I cannot get past the two factor authentication on my app as it is trying to sent a message to my my landline which it cannot do.  I have tried to change it to call the phone but it always defaults back to trying to send a message.  Very frustrating.  Any help appreciated! 

[David_K · Accepted solution]

If you're referring to a legacy Nest account, if you can’t regain access to your phone number or email, you’ll have to factory reset your Nest and/or Google Home products, and then add them back to the app using a new account.

If you're referring to a Google account, follow these steps:

How to recover your Google Account or Gmail - Google Account Help

For further support with account recovery, we recommend posting in the Google Account Community where experts can better assist.