UNABLE TO RETURN UNOPENED NEST FOR 2 MONTHS - CUTOMER SERVICE IMPOSSIBLE

[YORAMBORODATY]

I HAVE SPENT ABOUT 4 HRS CALLING CUSTOMER SERVICE IN ORDER TO GET AN RMA TO RETURN 3 UNOPENED NEST WIFI ROUTER. I HAVE NEVER IMAGINED THAT GOOGLESTORE/NEST CUSTOMER SERVICE CANNOT PROVIDE LEGITIMATE CARE FOR A ROUTINE RETURN. 

I AM TOLD OVER AND OVER AGAIN THAT I NEED TO "WAIT" FOR THE RMA...THAT THEY ARE "RESEARCHING" MY CASE AND THAT THEY "TRULY" WANT TO HELP ME AND IN ORDER TO DO SO I SHOULD WAIT A FEW DAYS AND/OR WAIT ON HOLD FOR HOURS AT A TIME. WITH ABSOLUTELY NO PROGRESS IN RETURNING THE NEST UNOPENED PRODUCTS.

I HAVE NO EARTHLY IDEA WHY THE DEPARTMENT IS CLAIMING TO FUNCTION AS CUSTOMER SUPPORT. IT SEEMS RESPONSES ARE SCRIPTED BY AN OUT OF COUNTRY TEAM AND THERE IS NO OWNERSHIP.

AT THIS POINT I HAVE BEEN STONEWALLED WITH THE SAME RESPONSES OVER AND OVER; THE RECEIPTS, ACCOUNT ACCESS HAVE ALL BEEN RECEIVED. MY ACCOUNT "VERIFIED."

I AM NOT ABLE TO ENDORSE THESE PRODUCTS NOR GOOGLE'S ABILITY TO PROVIDE LEGITIMATE CUSTOMER SER VICE.

[Mlabrador]

Hi YORAMBORODATY, 

Thanks for posting in the community and apologies for the late response. I'm sorry that you had to go through this and I understand how you feel. Could you please provide the case number for me to look into this? Keep me posted. 

Best, 

Nikki 

[AbigailF]

Hey folks, 

Thanks for lending a hand, @Mlabrador.
@YORAMBORODATY, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[AbigailF]

Hi YORAMBORODATY,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Regards,
Abi