Unable to add Nest Yale lock to Nest app. White button non responsive

[Johnnyk]

Unable to add Yale lock to Nest app. When I press the white button at the back of the yale lock it will not turn blue. All I hear is 3 beeps and nothing happens. How do I fix this problem so that when I push the white button it turns blue so that I can connect to the Nest app?

[atomsmit]

having this same issue. 

Google is closing other threads before they are resolved: https://www.googlenestcommunity.com/t5/Security/Yale-lock-button-not-lighting-up-to-add-to-Home/m-p/...

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[atomsmit]

This has not been solved for me.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance. 

Best Regards,

Brad.