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Yale lock button not lighting up to add to Home

Channa22
Community Member

I've reset the lock to factory defaults 3 times and set a Master code.  That works and the door locks/unlocks.  When I try to add the Product to Nest home  and hold down the white button on the back of the lock, it doesn't light up per the instructions.  The lock it would light up during the reset process.  

5 REPLIES 5

Mrmaintain
Community Member

I'm having the same issue today

Maxence
Community Member

So do I.

Brad
Community Specialist
Community Specialist

Hi there, 

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Here is an article of a Troubleshooting guide for the Yale lock. 
  • I also have another article that could help to learn how to Restart and Factory Reset your Yale lock. That can be found here.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.