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Unable to add Nest Yale lock to Nest app. White button non responsive

Johnnyk
Community Member

Unable to add Yale lock to Nest app. When I press the white button at the back of the yale lock it will not turn blue. All I hear is 3 beeps and nothing happens. How do I fix this problem so that when I push the white button it turns blue so that I can connect to the Nest app?

4 REPLIES 4

atomsmit
Community Member

having this same issue. 

Google is closing other threads before they are resolved: https://www.googlenestcommunity.com/t5/Security/Yale-lock-button-not-lighting-up-to-add-to-Home/m-p/...

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

atomsmit
Community Member

This has not been solved for me.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.