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cannot stream lorex webcam on nest home max

johnwilliamhoff
Community Member

brand new nest home max will not stream lorex web cams. Same web cams do stream to google home app on samsung s22 phone. 

 

Web cams appear in nest max. No error message or anything when selected to stream. Just says "Lorex camera" 

johnwilliamhoff_0-1672081793672.png

 

1 Recommended Answer

Azarco
Community Specialist
Community Specialist

Hey folks,

 

We're sorry for the delayed response.

 

We understand how important this feature is for you. Our team is currently investigating and working on this. Rest assured that we'll update this thread once we hear any news from them.

 

Thanks for bearing with us.

 

Regards,

Alex

View Recommended Answer in original post

58 REPLIES 58

Juni
Community Specialist
Community Specialist

Hi there,

 

Thanks for reaching out. Our team is already investigating this. I'll merge this to the similar trending issue on this thread in the Community. I suggest that you follow the main thread for updates because this thread will be locked automatically once merged in the main one.


Regards,

Juni

nuch143
Community Member

Here is the solution!

Enable substream 1 audio recording on all your channels. 

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/SOLVED-Lorex-camera-works-in-Home-app-b...

my cameras do not have an audio substream property. 

This is what I can adjust. Is it in here?

johnwilliamhoff_0-1675198968834.jpeg

 

I don't see it on your screenshot.  Here's what mine looks like, after clicking audio setting on the bottom right.   This dialog pops up:

20230131_150443.jpg

johnwilliamhoff
Community Member

That's fundamentally what I have been saying all along. Camera's without audio do not work in Nest max. They do work in the google home app on the phone. I have 1 web cam with audio and it does work in both. It did have the audio sub stream enabled by default in the Lorex NVR. Sound like you had issues. Can you confirm your web cam does support audio?

You were on the right track from the get go.

 

My cameras do not support audio.   No mic in any of them.   I have two systems.   Both don't have mics.   Both have this option.

 

Actually you can enable it in the app as well. Check here 

Screenshot_20230131_172616_Lorex Home.jpg

 

Do you have a microphone connected to your NVR?

Nope.  No audio at all. 

Azarco
Community Specialist
Community Specialist

Hey folks,

 

We're sorry for the delayed response.

 

We understand how important this feature is for you. Our team is currently investigating and working on this. Rest assured that we'll update this thread once we hear any news from them.

 

Thanks for bearing with us.

 

Regards,

Alex

Scorponok
Community Member

Also having Same issue using Google nest hub gen1

Scorponok
Community Member

Same issue and I have a Google nest hub generation 1

johnwilliamhoff
Community Member

I do not have that option in the app. 

Can you send a screen shot of how to set it in the NVR app?

johnwilliamhoff_0-1675206826240.png

 

johnwilliamhoff
Community Member

I see... you already sent the screen shot of the NVR app.. I don't have that option either.. 

Nest is asking me to send them before and after feedback snippets for troubleshooting.  I made them aware others do not have the audio option.  See if that helps resolve it for others like yourself. 

Rothstein
Community Member

I have tried multiple different times to for Google Hub to show my Lorex camera on the screen. It tries to connect but no picture. I shos fine when I open my Home app on my phone. I see there are many posts about this but no resolutions. I have tried all the suggestions you have asked others to do. How can this be fixed?

Princesss
Community Specialist
Community Specialist

Hi Rothstein,

 

Thanks for bringing this up.

 

We're sorry to hear about this experience. Here's the main thread discussing the issue about Lorex Cameras to Google Nest displays. Feel free to see the thread and follow it for updates.

 

Best,

Princess

MartyBee
Community Member

I have added my Lorex cameras to my Home app. On my Google Nest Hub, the cameras all appear but if I select one, the screen is black with the text indicating the stream is playing.

I have tried turning it off and on again. I'm in IT and ran through all the basics. Correct IPs, correct WiFi SSID, cameras work in the Lorex app on my Pixel 7 Pro and Windows 11 Pro desktop, etc.

Just no actual stream showing on my Hub screen.

Dan_A
Community Specialist
Community Specialist

Hi MartyBee,

 

Our team is already aware of this and currently investigating this issue. Since this is the same discussion, we'll move this conversation to the main thread and we'll continue to update it as soon as we have some news to share.

 

Please note that once done this thread will be locked.

 

Kind regards,

Dan

Steferd
Community Member

We're sorry to hear about this experience. Here's the 10 importance of crop production discussing the issue about Lorex Cameras to Google Nest displays. Feel free to see the thread and follow it for updates.