the caller does not have permission

[scotty47]

"Setting up a nest thermostat. I don’t have a Nest account, and apparently don’t need to migrate one, but when I try to agree to the supplemental nest terms, there is an error message that says “the caller does not have permission.” I can’t get past it".

I took this from a previous conversation that has been closed, is there a solution for this.

Thank you in advance for your help

Scotty47

[scotty47]

Yesterday morning around 9 am I filled out the info for a tech to call me, I waited  all day with no call back so tst 4:30 I went back in and chose toChat a tech came on right away and informed me thw office was closed, but this wonderfull person helped me to get things set up, it worked out I had to set up a Gmail.com account which I done and got it to work on my phone, then when I went to set up my wifes phone when I got to Connecting I get

" something went wrong" you may need to factory rest this device before you can set it up again.

HELP!!!   if anyone can give me some guidance would be great, I am going to try the caht again.

Thanks............scotty

[luciaaa]

Hi, @scotty47,

Thank you for posting in the community and letting us know that the inconvenience with your account has been resolved. I apologize that your wife's account is experiencing issues. I'm happy to help you find a solution.

To better assist you, please provide the following information:

• Are the devices under your Google account or your wife's?
• After completing the migration, were you able to see all the devices?
• Is your wife's email address associated with an educational institution or workplace?

If you are the owner of the home and the devices are under your account, you can provide full access to your wife. She doesn't need to reset any devices. Just make sure she has a personal Google account. You can refer to this article for instructions: Share a home and devices in the Google Home app.

Please let me know how it goes.

Best regards,

Ana

[scotty47]

Thank you for the reply, I went onto customer sevice Chat and got it all solved the individuals that they have working there are fantastic, she walked me through inviting my wife and I got her all set up.

I have one more thing I would like a pdf copy of all the instructions on tutorials on operating the thermostat, that I can print off and my wife use when she needs to set up. I hope this makes sense.

Thank you..........scotty

[luciaaa]

Hi, @scotty47,

Thank you for your response. I'm glad to hear that the account issue has been resolved. To print a thermostat guide and share it with your wife, please refer to this article: Download documents included with your thermostat. You can download the Welcome Guide as a PDF document for your specific thermostat model.

Additionally, you can check out this article for setup and installation: Nest thermostat, set up and installation.

If you need further assistance, feel free to reply to this post.

Best regards, 

Ana

[scotty47]

hi its me again, I watched the utube video trying to figure out the mode control( I have a 4th generation thermostat) on my google app I only see "cool "when I go into the mode setting, is there somrthing not set up.

Thank you.........scotty

[scotty47]

I am going over to the Thermostat community I think I have a problem with the wiring

[nikesh112574]

i am having the same 'caller does not have permission' notice and cannot even install my new nest thermo

[luciaaa]

Hi, @nikesh112574,

Thank you for reaching out to the community. I apologize for the trouble you're having with your Nest thermostat installation. I'm here to help you find a solution.

To provide the best assistance, please share the following information:

• What type of thermostat do you have?
• Is your email address associated with an educational institution or workplace?
• Besides the error message, are you receiving any error codes?
• Could you please describe the steps you followed to set up the thermostat?

This information will help me to identify the best course of action. Thank you for your cooperation.

Keep me posted.

Best regards,

Ana

[Kmcclain]

Hello, I’m having the same issue. I’ve logged in with a non-work or organization gmail account. I get the message in Google Home, The caller does not have permission.”. I had this all set up previously. The only thing I’d changed was that I had to do a factory reset on my phone. Since then, I can’t reconnect the Best to my app. Thanks for your help. 

[Kmcclain]

The Nest app not the Best app. 

[luciaaa]

Hi, @Kmcclain,

Thank you for reaching out to the community. I'm truly sorry you are receiving the error message “caller does not have permission.” I understand it is very important to you to use the Google Home app to control your devices. I'm happy to assist you!

To provide the best assistance, please let me know the troubleshooting steps you've already tried. It would also be helpful if you could answer the questions in my previous post. This information will allow me to provide you with more specific troubleshooting steps.

Thank you for your cooperation. I look forward to hearing from you.

Best regards,

Ana

[Kmcclain]

Hi Luciaaa,

See my responses below. Troubleshooting steps I've tried are reaching out here and reading other questions and answers.  Thank you.

• What type of thermostat do you have? Google Nest - Smart Therostate for Home - Programmable Wifi Thermostat.
• Is your email address associated with an educational institution or workplace? No.
• Besides the error message, are you receiving any error codes? No
• Could you please describe the steps you followed to set up the thermostat?
  First login to Nest app. Then, go to Home app and try to add device. Scanned the QR code, didn't work. Typed in the code under QR, did not work.

[Kmcclain]

Also, it randomly will not let me login to my account. FRUSTRATING!!!

[Kmcclain]

I reset the thermostat, it won't let me login and now we have zero heat. Thanks GOOGLE!!!!

[Jgfrustrated]

Same message on a doorbell install-Uber frustrating 

[luciaaa]

Hi, @Jgfrustrated,

Thank you so much for reaching out to the community. I'm truly sorry you are receiving the error message “caller does not have permission." I'm happy to assist you further.

To better assist you, please provide the following information:

• Do you have an email address associated with an educational institution or workplace?
• Besides the error message, are you receiving any error codes?
• Could you please describe the steps you followed to set up the doorbell?
• Does the error message only show when you try to set up the doorbell?
• What is the mobile device’s operating system?
• Are you the homeowner?

In the meantime, try these troubleshooting steps:

• Ensure the Google Home app or the Nest app are updated.
• Make sure your mobile device software is updated.
• Test if the issue persists on both WiFi and cellular data, if available.
• If it’s not working yet, uninstall the app, restart your mobile device, install the app, and try to pair the device again.
• If after that the problem still persists, try to add the product using a different device.

Please let me know how it goes.

Best regards, 

Ana

[FredTaverner]

Same issue with a previously working Nest Thermostat. HELP!

[phaze82]

Same issue setting up anything Nest.. These have all been factory reset multiple times (Cameras and Thermostats) and I keep getting this stupid "The caller does not have permission" error message.

help please

[FredTaverner]

I finally solved this issue by creating a "personal" Google account separate from any G-Suite or business account. 

[phaze82]

Ahh XXXX - I have a business account I'm using for personal. I'll try my regular gmail.

[phaze82]

That did the trick! Thanks, Fred!

[luciaaa]

Hi there! 

Thank you so much for reaching out to the community! I appreciate your confirmation that you were able to use the Nest app and Google Home app after using a personal Google Account. The steps you shared will be very helpful to others users in the future.

Feel free to reply if you have any questions.

Best regards,

Ana

[Kmcclain]

I'm using a gmail account that is not G-Suite or Google Workspace. Still not working.

[joebabbo]

I have the same issue. 3 months later and no reply?  Did you get a resolution? I'm getting same error right now on 2 different iOS devices

[Kmcclain]

@joebabbo @Couldn’t get it working. We gave up and got an Eero. Easy set up. Works great. Good luck!