unrecognized fee from Google Nest

[Frederick2]

I just  had an unrecognized fee on my credit card for Google Nest.  2/28/23 $63.96   I let my subscription expire for the extra coverage from the initial installation.  I'm satisfied with the basic free service.

[Frederick2]

After 35 minutes on hold with Google, I called the credit card company and had them dispute the charge.  I see from a previous comment it took Google 3 months to reply in this forum.  I won't hold my breath.  

[MplsCustomer]

@Frederick2 

Did you try the "Contact us" option under "Nest Aware Premier Care" on the page below? You're supposed to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[EmersonB]

Hi everyone,

@Frederick2, how's it going with your charges? Were you able to get it back? Have you tried reaching our support team from the link shared above? Don't hesitate to post your update here.

I appreciate the help, Dianahemes and MplsCustomer.

Best,

Emerson

[EmersonB]

Hello Frederick2,

I'm dropping by to ensure that everything is covered here. We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.
  
Regards,
Emerson

[EmersonB]

Hey Frederick2,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson