07-09-2022 12:28 PM
when I purchased these 1st gen cameras I could playback the footage fine in the nest app. It seems ever since the google home app came out, I can’t playback anything! I see the clips, and how many seconds they are. I can also scroll back 3 hours to different stills but there appears no way to play them as videos. Having the issue in both apps (google home and nest). Anyone else have this issue?
Answered! Go to the Recommended Answer.
07-09-2022 03:41 PM - edited 07-09-2022 03:45 PM
Do you have a Nest Aware or Nest Aware Plus subscription ($60/year or $120/year to cover all your cameras)? Google Nest cameras come with a 30-day free Nest Aware subscription. Once that's expired, without a subscription you get "3 hours of photo snapshots of activity", according to this Google Nest Help page: https://support.google.com/googlenest/answer/9681538?hl=en. If you have the older 1st gen cameras, you can only view history in the Google Nest app (with a subscription).
07-09-2022 03:41 PM - edited 07-09-2022 03:45 PM
Do you have a Nest Aware or Nest Aware Plus subscription ($60/year or $120/year to cover all your cameras)? Google Nest cameras come with a 30-day free Nest Aware subscription. Once that's expired, without a subscription you get "3 hours of photo snapshots of activity", according to this Google Nest Help page: https://support.google.com/googlenest/answer/9681538?hl=en. If you have the older 1st gen cameras, you can only view history in the Google Nest app (with a subscription).
07-12-2022 05:23 AM
Wow, yes sadly at some point nest aware must have been required to playback video. When I first purchased the cameras that was not the case - I received a certain amount of video playback for free. After purchasing the subscription I can now pay the clips.
07-14-2022 10:05 AM
07-18-2022 07:39 PM
Hey folks,
Appreciate the help, Brad. I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
07-19-2022 10:28 PM
Hey folks,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie
07-09-2022 07:08 PM
Agree, tge new google nest cams have awful playback features. Not helpful at all… I am switching to a new camera system completely.since Google wont even allow me to have the new caneras with the old nest playback