2 nest cameras went offline and never came back

[not_a_fan_of_go]

I have 2 nest cameras next to wifi router and dedicated wifi network allocated for them:

Channel	149 + 153(P) + 157 + 161
Mode	Up to 1625 Mbps

only them and doorbell are connected to it (validated by attached device list from my router).

Around ~1pm PST 2/10/22 both of them went offline and never came back since that time, doorbell is working fine.

I restarted router and both of cams - didn't help, doorbell works as well as other devices in the wife (from other networks).

What is wrong with them?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[sivailla]

Did you find out what was the issue? I had the same issue on March 13: 2 of my 3 Nest cameras went offline and never came back. I've been troubleshooting the Nest Hello Doorbell, they sent me a replacement, and still no luck at making it work, even after speaking to a "senior advisor", using assisting products, doing factory resets, etc.

[Brad]

@sivailla

I am still waiting on the OP to respond, so I am not quite sure if this is still an issue for them. Is this an ongoing issue that you are experiencing?

Best regards,

Brad.

[sivailla]

Yes, it is. I have a case open with support. Senior advisor was not able to fix the issue and sent me a replacement Nest Hello Doorbell, but same issue: can add it to my Home. (Also tried a separate Test Home, another device, created another SSID, did reset of device, factory reset, still no go.)

[nawhitmore]

I have three nest cameras that have been going offline a lot in the past two weeks.  My internet connection is the same, it is working.  Our electricity is on.  I know I've had them for several years, do they eventually stop working?  I wonder what is happening to them. 

[Brad]

@sivailla

I am afraid I cannot assist you further with this issue on these forums. The best advice I can give is continue to work with Support and their senior advisor on the issue. We have even less access here in the forums.

Best regards,

Brad.

[Brad]

@nawhitmore

How fast is your internet? The faster, the better and less issues you may experience with connectivity issues. 

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.