01-06-2023 11:52 AM
I've been a customer of Nest for 5 years, and have been extremely pleased with their products. I have 5 first gen Nest cams and doorbell with the full Nest Aware 60 day subscription. However, the future does not look bright for Google Nest.
I purchased an additional set of cameras and doorbell for a second home, this time purchasing the 2nd generation of cameras/doorbell requiring Google Home. I have the Nest Aware 60 day subscription. Perhaps Google doesn't recognize my Nest subscription, but it shows correctly in my Google account.
The cameras are installed and wired, however:
- None of the cameras provide the advertised 24/7 video history. I can only see the live video, or the event recorded during initial setup. To test, I wired an outdoor cam and left it running for 24 hours. It recorded nothing. I can view live video, but the history is completely empty.
- Wired doorbell doesn't record 24/7 either, just event based.
I know the doorbell has been intentionally neutered because of poor heat design, so I will be returning it. To my dismay, even the regular cameras are now no better than a cheap battery-powered event-only system that everyone else provides.
Nest used to be an excellent offering. It did what it advertised and provided high quality products/services. The Nest app is intuitive, and allows easy access to your video history. Google Home is an oversimplification to keep customers within the Google ecosystem over providing a decent product. The entire video history UI is just a slow horizontal scroll.
It's a bit of a rant, but I'm surprised and disappointed. Is there any solution to this basic request of 24/7 video history?
01-06-2023 12:27 PM
Your Nest Aware Plus subscription should apply to all cameras and doorbells in the same Google Nest "home/structure" accessed by the same Google Account. Our Google Nest Camera (Battery)--plugged in with the optional power cable--has 24/7 history along with our older Google Nest cameras and doorbells, but we have to access that history in the Google Home app.
01-10-2023 02:51 PM
@SomeUsername thanks for posting here in the community. This is not the experience we wanted you to have. I'm on the same side as you and I know how confusing it is when you purchased the Nest Aware subscription and it didn't apply properly to your other home structure. To confirm, were you able to read the information that MplsCustomer has shared? Let us know if you have more questions in mind.
I appreciate the help, MplsCustomer.
01-13-2023 03:01 PM
It's us again. I'm bumping up this thread to ensure that everything is covered here. Were you able to read the information shared above? In case you have an update, you know where to find us.
01-17-2023 07:44 AM
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.