09-14-2022 08:51 PM
Seems that there's no way to contact Google Support directly so here goes!
We currently run 3x Google Nest Hubs / Hub Max with a few cameras and the Google Door Bell. All work somewhat pretty good and does the job of monitoring our bub, showing visitors at the door and detecting parcels (bloody great).
One gripe I have is that say we have the video stream running, when someone presses the door bell it will show the door bell camera, and won't resume the video stream.
Ideally it should:
It's a bit silly that each time the door bell goes off, you need to go back and ask Google to re-stream a camera.
Imagine that you're typing an e-mail, someone e-mails you and it closes your e-mail and deletes your draft and you need to start again. That is what is happening metaphorically with the video stream each time someone rings the doorbell.
Anyhow, hope someone from Google sees this and goes "aha, what a great idea, we'll pop this on the product back log as a high priority item and we'll action it next week".
PS sometimes I wish I listened to my wife and not gone with the Google ecosystem.
09-20-2022 06:07 PM
We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep an eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Check out this link on how to file feedback.
09-20-2022 07:09 PM
So is there a workaround for this?
09-24-2022 05:51 PM
I'm afraid this feature is not available. We appreciate you sharing your thoughts with us and we're always looking for ways to improve. Please make sure to fill out the form for your feedback. Let me know if I can assist you with anything else, otherwise I will be locking this thread in 24 hours.
09-24-2022 05:56 PM
Do you know how far down the backlog it is?
09-26-2022 05:56 PM
Please hang in there — I'll get back to you as soon as I have something to share.
09-26-2022 06:08 PM
Seems to be a new "feature" now when the Indoor (wired) Nest Cam doesn't detect any movement or sound then the Nest Hub Max sets the status as "Idle" then returns back to the home screen.
That's not a very good feature.
What's the point of that?
I'm tempted to just get rid of all the Google Cameras/Hubs and go to Amazon's Alexa/Echo ecosystem because it works so much more flawlessly.
10-02-2022 07:43 PM
I'm afraid this feature is not available but we hear you. We appreciate users who are keen on sharing their thoughts with us — we'll take this as feedback. Keep an eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
10-03-2022 06:20 PM
I think you've misread what I wrote.
10-05-2022 08:31 PM
Got it, thanks for clarifying that. Right now, the best thing to do is to share your feedback with our team using the Google Home app that I shared in my posts above. As certain features you’re looking for aren’t available in the Nest Hub Max. This will help us improve our products and services and to serve users like you better in the future. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments Please let me know if you need further assistance.