Battery camera wont charge

[Ballzup]

One of my nest cam batteries will not charge.

It has been plugged in for 3 hours or so and it has remained at 39% the whole time.

I have ensured the cable is plugged in properly and not damaged or twisted.

I have tried it with another known good cable and adapter as I have several cameras.

The white charging indicator is lit when its plugged in.

Ambient temperatures are well within optimal charging requirements.

Essentially i need to lodge a warranty claim by can't find where to do that. 

[MetalGlacier]

First try waiting overnight to see if it charges, if not here is where you submit warranty claims.

https://support.google.com/googlenest/answer/9901095?hl=en

[janthadeus]

Hi folks,
 

Thanks for isolating the issue with your camera. Were you able to file a warranty claim as suggested by MetalGlacier? Let me know if there’s anything else.

I appreciate the help, MetalGlacier.
 

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie