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Battery camera wont charge

Ballzup
Community Member

One of my nest cam batteries will not charge.

It has been plugged in for 3 hours or so and it has remained at 39% the whole time.

I have ensured the cable is plugged in properly and not damaged or twisted.

I have tried it with another known good cable and adapter as I have several cameras.

The white charging indicator is lit when its plugged in.

Ambient temperatures are well within optimal charging requirements.

Essentially i need to lodge a warranty claim by can't find where to do that. 

4 REPLIES 4

MetalGlacier
Community Member

First try waiting overnight to see if it charges, if not here is where you submit warranty claims.

https://support.google.com/googlenest/answer/9901095?hl=en

janthadeus
Community Specialist
Community Specialist

Hi folks,
 

Thanks for isolating the issue with your camera. Were you able to file a warranty claim as suggested by MetalGlacier? Let me know if there’s anything else.

 

I appreciate the help, MetalGlacier.
 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie