Battery powered cameras offline

[kdpancake]

Both Nest (battery) doorbell and Nest outdoor (battery) went offline, but all other cameras working fine.

[aatienza]

Hey kdpancake,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: when did the issue start? Are you getting any error messages? How far is the camera from the router? Do you have other Nest devices in the house? Also, have you tried any troubleshooting steps to fix this? Keep us posted.
 

Thanks,

Archie

[kdpancake]

Issue started on Friday night, no error messages and it's probably about 11 feet from the WiFi extender and it's been about a year that we have had it in the same spot.

[aatienza]

Hey there,

Thanks for the information. What's the status light of your cameras? Could you check the battery status of them?

1. Open the Google Home app.
2. Verify that the Google Account shown is the one linked to the camera. To switch accounts, ask the customer to tap the drop-down arrow. Then, choose the correct account.
   Note: If the customer’s account isn’t on the list, they can select Add another account.
3. Select the camera from the list of devices.
4. Tap Settings.
5. Under Device features, tap Battery.

Thanks,

Archie

[kdpancake]

Status light is green and still says offline.  Battery is full.  This is a Google problem not anything here, it's been fine for almost a year and now this.

[Brad]

@kdpancake

I'm sorry to hear that the app still shows it is offline! Is your phone connected to the same Wi-Fi as your camera? Has there been any changes since your last reply? Please let me know if you still need assistance.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[kdpancake]

Still can't get it to reconnect, ordered a new one yesterday.

[Brad]

Hi there,

Just checking in on this thread and the activity on it. Were you able to get a hold of support for a replacement? Or did you purchase a new device? We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[samramusba]

Nest door bell not connecting to Wifi

[kdpancake]

Have the same problem. Did you find a solution?

[aatienza]

Hey folks,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: when did the issue start? Are you getting any error messages? How far is the doorbell from the router? Do you have other Nest devices in the house? Also, have you tried any troubleshooting steps to fix this? Keep us posted.

Thanks,
Archie

[kdpancake]

Yes, I have 5 other Nest camera's (wired) and 1 outdoor (battery) camera and all are working fine.  I have tried all the trouble shooting.

[aatienza]

Hey kdpancake,

It looks like you've posted twice. One of our Community specialists already responded to you. Please check the thread and continue the conversation there to further assist you.

Thanks,

Archie