09-12-2022 02:17 AM
Whether it is per camera's own history feed or accessing the combined event history for all cameras
I get these grey ! icons instead of nice thumbnail screenshots.
I've uninstalled and reinstalled Google Home app on Android (Samsung S10 5G) running Android version 12 but still same problem.
Image below
09-12-2022 11:03 AM
Following - same problem
01-31-2023 02:54 PM
I am also having this problem. A sex offender transitional home was just located across the street so it is vital that I can see what is happening. Last night it saw a person after dark but there is no recording. It just says this recording is not available yet. When people are depending on cameras for safety, it is imperative that they work.
02-04-2023 02:14 PM - edited 02-04-2023 02:16 PM
Hello hagenpaula57,
Thanks for reaching out here in the Community and for sharing with us your concern. To confirm, what is the light status of your Nest Cameras? Do you have the battery type of Nest Camera? Were there any recent power or Wi-Fi outages in your area? Try restarting your Nest Cameras and Wi-Fi router.
Let us know how it goes.
Regards,
Emerson
02-07-2023 02:47 PM
Hi hagenpaula57,
I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information and check the link I shared above? In case you have an update, you know where to find us.
Thanks,
Emerson
02-12-2023 07:56 PM
Hey there,
It’s us again. Still need our help?
I appreciate your help, Emerson.
Thanks,
JT
02-28-2023 04:53 PM
Hey there,
Checking back in — we haven't received your form. Were you able to fill it out? Still need our help?
Regards,
JT
03-07-2023 03:59 PM
Hey there,
I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
Best regards,
JT
02-08-2023 02:14 PM
Same here. grey icons (with i in a circle) instead of nice thumbnail screenshots.
Tested on Samsung A10e, Samsung J3, Samsung A12, Samsung T510 and Samsung S2
Various Android versions and latest Google Home app.
I have ticket open. Did you find a resolution?
02-09-2023 03:20 PM
Hi finlay000,
Thanks for reaching out here in the Community and for sharing with us your information. Could you share with us your case ID? So that we can take a deeper look.
Best,
Emerson
02-14-2023 04:42 AM
Case ID [3-7618000033868]
02-14-2023 05:32 PM
Hey there,
Thanks for following up. Let’s see what’s going on — a few questions: when did the issue start? Were there any changes to your Wi-Fi network? Also, are your cameras connected to a 2.4 GHz or 5 GHz Wi-Fi network?
Here are some troubleshooting steps you can try:
Let me know how it goes.
Best,
JT
02-14-2023 06:27 PM
Issue has existed since installation.
No changes to network. No network errors in pcap traces.
Using 2.4GHz... 5GHz is disabled in Canadian 2nd gen nest products 😞
1. Closed app and restarted... even tried factory reset of doorbell and android device. Issue persistent on all Samsung devices tested
2. Confirmed network bandwidth meets requirement. Please note provider has CGNAT
3-8 already set to highest resolution. Tried changing, exit, restart.
9. Cant use 5GHz in Canada... Canadian Nest 2nd Gen devices have 5GHz disabled. Perhaps Canadian marketing and packaging should state 5GHz disabled in Canada
Open to other suggestions please and thank you
02-21-2023 06:35 PM
Hi there,
I'm sorry for the delay. We appreciate your efforts in trying those steps. Let’s further check this — could you switch your connection from Wi-Fi to cellular data then let me know if that helps?
Thanks,
JT
02-21-2023 07:06 PM
Hello and thank you for the recommendation
Using cellular data provides the same result as with wifi.
02-25-2023 04:35 PM
Hello finlay000,
Got it. Let’s further investigate this — could you fill out this form and let us know once you’re done?
hagenpaula57, please also fill out the form so we can further assist you.
Looking forward to your response.
Thanks,
JT
03-04-2023 02:45 PM
Hi there,
It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.
Best,
JT
02-13-2023 09:48 PM
Hi there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Best,
JT
02-14-2023 04:41 AM
Case is [3-7618000033868]