Whether it is per camera's own history feed or accessing the combined event history for all cameras
I get these grey ! icons instead of nice thumbnail screenshots.
I've uninstalled and reinstalled Google Home app on Android (Samsung S10 5G) running Android version 12 but still same problem.
I am also having this problem. A sex offender transitional home was just located across the street so it is vital that I can see what is happening. Last night it saw a person after dark but there is no recording. It just says this recording is not available yet. When people are depending on cameras for safety, it is imperative that they work.
Thanks for reaching out here in the Community and for sharing with us your concern. To confirm, what is the light status of your Nest Cameras? Do you have the battery type of Nest Camera? Were there any recent power or Wi-Fi outages in your area? Try restarting your Nest Cameras and Wi-Fi router.
Let us know how it goes.
Thanks for following up. Let’s see what’s going on — a few questions: when did the issue start? Were there any changes to your Wi-Fi network? Also, are your cameras connected to a 2.4 GHz or 5 GHz Wi-Fi network?
Here are some troubleshooting steps you can try:
Let me know how it goes.
Issue has existed since installation.
No changes to network. No network errors in pcap traces.
Using 2.4GHz... 5GHz is disabled in Canadian 2nd gen nest products 😞
1. Closed app and restarted... even tried factory reset of doorbell and android device. Issue persistent on all Samsung devices tested
2. Confirmed network bandwidth meets requirement. Please note provider has CGNAT
3-8 already set to highest resolution. Tried changing, exit, restart.
9. Cant use 5GHz in Canada... Canadian Nest 2nd Gen devices have 5GHz disabled. Perhaps Canadian marketing and packaging should state 5GHz disabled in Canada
Open to other suggestions please and thank you
Got it. Let’s further investigate this — could you fill out this form and let us know once you’re done?
hagenpaula57, please also fill out the form so we can further assist you.
Looking forward to your response.