Blue spinning wheel and history freezing on iOS apps

[Tigermad]

Why have you closed the thread regarding the IOS app problem viewing history everyone is having? I have had an open support ticket for a month but you don’t seem to be resolving it. 

[NC1]

I may have found a workaround.  I login to https://home.nest.com/ and look at my cameras via the webpage.

[Tigermad]

That’s not as good though. I like just running my finger over the timeline back and forth and see the video moving on the large view. 

[Rubes]

This is definitely caused by the last update for Nest on iOS. Unfortunately the only solution is another update which who knows when that will happen.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

Best Regards,

Brad.

Thanks for yoru assistance, Rubes!

[Tigermad]

Still not fixed and no response for ages from Google. 

[Brad]

Hey folks.

We are still investigating this issue, and will update y'all as soon as we have an update.

Best regards,

Brad. 

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[GusJrLorenzo]

Im having the same issue on Andriod phone

[RichardL]

Thanks for mentioning as I am an iPhone subscriber and was curious as to what android users were experiencing. I had not seen any chime in until you did.

[HamCam]

I too have been having the same issue for over a month now. Using Version 5.68.0 on iPhone 11 Pro Max with iOS 15.5 512GB memory. This issue happens on my Nest doorbell (1stGen) 2 Nest Outdoor Cams & my legacy Dropcam.

It’s clearly an app issue… When will this bug be fixed?