Camera history

[Ssmith55]

I talked to Google home today about the history of videos 4 hours on the phone, started a new subscription with one of my cameras and was told it's my wifi when I use my phone data. I would never buy anything from Google again!!! I have nest aware 1st generation and it works fine. What's up with Google home? I have 3 battery. 1 indoor, and the floodlight camera and all of them are doing the same thing.

[EmersonB]

Hello Ssmith55,

Thanks for reaching out here in the Community. To confirm, can you see any events detected from your events history? What are the steps you've taken so far? What is the light status of your Nest Camera? Try restarting your Nest Cameras and your Wifi network. Let us know how it goes.

Best,

Emerson

[EmersonB]

Hi Ssmith55,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Regards,
Emerson

[EmersonB]

Hey Ssmith55,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson

[Ssmith55]

I had to open another subscription on my husband's phone for the cameras to work 

[EmersonB]

Hi Ssmith55,

Thanks for getting back to us. To confirm, do you have the 1st gen of Nest Aware subscription? The 1st gen of Nest Aware can be applied to only one Nest Camera or Nest Doorbell while the 2nd gen can be applied to the whole home structure. That means, it'll cover all of your Nest devices under that home. Let us know if you have other questions in mind.

Regards,
Emerson

[EmersonB]

Hello Ssmith55,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,
Emerson

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for your help, Emerson.
 

Best,

JT

[Ssmith55]

I don't have a problem with the nest 1st generation it's all of the 2nd generation cameras. Floodlight, 2 battery indoor/outdoor, and an indoor wired. 

[Ssmith55]

I have factory rebooted 2nd generation cameras. Restarted my phone, called my wifi provider and there wasn't a problem, they even changed my coordinates to speed it up. I'm at a loss 

[Juni]

Hi there,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Regards,

Juni

[Juni]

Hello there,

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Best,

Juni

[Markjosephp]

Hi Ssmith55,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Thanks,

Mark

[janthadeus]

Hey Ssmith55,

We haven't received your form. Were you able to fill it out? Do you still need help?

Thanks for chiming in, Juni!

Thanks,

JT