Camera is linked to another (unknown) account

[JackieMorin]

Camera is linked to another account , which is restricting me from linking it to my nest account.   We can't sign in to the previous account to unlink it.  Is there a way to manually reset the camera?

[BinaryJay]

Factory reset the camera and set it up as a new device.

[GarrettDS]

Hey there, 
Just wanted to jump in here to check to make sure that you saw the response from BinaryJay. Shoutout and huge thank you to BinaryJay for the help here. Please let us know if you have any other questions or concerns.

Best regards, 
Garrett DS

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve