Camera losing wifi connection.

[jcarlson9]

My front door camera goes offline constantly. I need to go to the line where it plugs into the Wi-Fi circle, unplug then plug back in. Then it connects. Not the power outlet, the part that plugs into the round Wi-Fi part. My wi-fi booster is only 10 ft away. Can this be fixed? Thank you.

[aatienza]

Hey jcarlson9,

I'm sorry to hear that you're having issues connecting it wirelessly. A few questions: when did it start happening? Did you make any changes to your Wi-Fi network? Also, How far is the camera from the router?

Check out this link for additional help.

Thanks,

Archie

[aatienza]

Hey jcarlson9,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

[aatienza]

Hey jcarlson9,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

[jcarlson9]

I think the line plugging into the round wifi part is defective.  Unplugging it or tapping on it brings it back online. But I think it's out of warranty. 

[aatienza]

Hey jcarlson9,

Let's see — when and where did you purchase it? Also, are you in the same country where you bought it?

Thanks,

Archie

[jcarlson9]

I ordered it online. Less than a year ago.

[aatienza]

Hey jcarlson9,

Thanks for the details. Could you fill out this form and let us know once you're done?

Thanks,

Archie

[aatienza]

Hey jcarlson9,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

[jcarlson9]

I have filled out the form. If i can replace the camera i would like to. Thanks.