Camera will not charge

[larrycumming]

The camera will not charge. Other Nest cameras charge ok so it is not the charger. The camera will also not reset. It shows 4 percent charge but the green light does not come on when mounted. 

[Amers26]

I'll having the same issue, as of today.  I am seeing a white light, but it flashes once every 5 or 10 seconds

[larrycumming]

Flashing white light normally indicates the camera is charging. It can take many hours.

[Amers26]

It’s not charging though.  The flash is at a significantly slower pace than the charging indicator.  

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. This could really help establish the connections, and should hopefully help clear out any issues you may be having.

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[aatienza]

Hey folks,

I appreciate the help, Brad. Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie