Camera won't Turn On

[TZjr]

Moving a camera.  Removed from the app and unplugged from the old location.  At the new location, plugged it in and nothing.  The outlet works fine as I tested.

Resetting with paper clip has not helped.  Only a couple weeks old.  Any guidance would be appreciated.

[MplsCustomer · Accepted solution]

@TZjr 

Did you double-check the connections and try a different outlet?

Did you do a "factory reset" by holding down the reset button for at least 12 seconds (rather than the 5 seconds needed for a "restart"?

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-wired

[TZjr]

I was able to reset and move the camera.  However, there does not seem to be a good way back up videos other than going in the app on your phone and doing one by one which is very time consuming.

[EmersonB]

Hello everyone,

@TZjr, thanks for posting here in the Community. I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to perform the steps suggested from the link above? We'd be glad to hear from you.

I appreciate the help, MplsCustomer.

Best,
Emerson

[EmersonB]

Hello TZjr,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,
Emerson

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan