03-07-2022 01:33 PM
I have 3 indoor wired Nest cameras that worked very well for over a year. When prompted I merged my Nest and Google accounts. By accident I deleted the 3 cameras. When I tried to add them back, I get the error that they are associated with another account. Please help
03-07-2022 01:34 PM
I have performed a factory reset on all of the cameras, that did not work.
03-07-2022 01:37 PM
@Brad you closed my other post even after I replied I still needed help, so I couldn't reply on that post.
03-07-2022 01:43 PM - edited 03-07-2022 01:43 PM
Hey there, @Randy_NC
Thank you for your patience while waiting for a reply! I just wanted to apologize that we closed your thread sooner than you would have liked.
We as Community Specialists are primarily here to moderate these Community Forums. Part of that role requires us to close and lock threads if there is limited, to no activity. It is not required for the issue to be resolved for the thread to be closed. I understand that this process may be frustrating, but there are very little Community Specialists in these forums, so we have to be proactive in our moderator duties.
Please let me know if you have further questions.
Best Regards,
Brad.
03-07-2022 01:48 PM
But I responded that I still needed help. Anyway, Abby other suggestions to get my cameras back up?
03-08-2022 07:40 AM
@Brad I hope I didn't upset you. It's just very frustrating to not be able to use my cameras and wait months to get a response to my post and it get closed.
03-08-2022 09:02 AM
Not at all! I simply was not online at the time you responded. When you state that the cameras that you deleted are saying they are part of another home, did you delete the previous Home? Or is it the same Home that you have had since you have had your cameras? You can Factory Reset all of your cameras that are not connecting and try again to add them to your home.I wanted to remind you of some Important things to know before you factory reset. After you factory reset your camera or doorbell:
Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.
Best regards,
Brad.
03-08-2022 09:34 AM
Hey @Brad ,
Yes, all 3 cameras have always been in the same "home". I didn't delete the "home" either. The problem is based on all of my research is..... The cameras were originally installed with the Nest app before the Google acquisition. I did the account merge as Google recommended. I deleted my cams in the Google home app.....for no good reason. When I went to add them again via the QR code in the Google home app, I receive the error that they are already associated with another account.
I can do the factory resets on them again, but I can't until Monday as I am in Australia this week.
Can you send me factory reset instructions again please?
Best regards,
Randy
03-12-2022 09:33 PM
@Brad I did a factory reset on all 3 cameras, I still get the error " Nest Cam indoor is connected to another account". Thus is when I use the Nest app and scan the QR codes. When I use Google Home and scan the QR code it just produces and error. 😞
03-16-2022 09:12 AM
You must not be using the correct login information then. They are still connected to the original account they were added too. You will have to use that account first. If you used the Nest App originally, then use the Nest App or vice versa.
Best regards,
Brad.
03-16-2022 09:18 AM
I am using the correct Nest and Google accounts. I did the recommended Nest to Google migration as instructed. I can log into my Nest account but nothing is there anymore. Everything is ok my Google Home account. Thanks, Randy
03-16-2022 09:19 AM
I mean everything is in my Google Home account except the 3 cameras.
03-24-2022 09:14 AM
Were the three cams purchased by you? Or were they used? I suppose they should still be showing in the Google Home app if you went through the entire migration from Nest to Google Home. I am surprised that a Factory Reset hasn't fixed it on those cams.
Best regards,
Brad.
03-27-2022 09:55 PM
Yes, these 3 cameras were purchased by me and were brave new. To be clear, they worked for over a year. Then Google home had me merge my Nest account with my Google home account. I accidentally deleted the cameras from my Google home account. When I try to add them back into my Google home account it gives me the error that they are associated with another account (my old Nest account) which no longer exists because it was converted to Google home account. I researched this on the internet and a lot of people have the same issue and warn users not to merge the Nest account. Too bad I didn't see that warning.
03-27-2022 08:47 PM
Hi folks,
Appreciate the help @Brad. We're still here if you need more help with your Nest cameras.
Regards,
Steve
03-27-2022 09:56 PM
@Steve yes, I still need help. Thanks in advance.
03-28-2022 09:36 AM
I would suggest that you reach out to Support and try to get this issue escalated to tech support. I cannot do that for you, but that is my suggestion. I can't really assist you with this issue as a whole in these forums.
Best regards,
Brad.
03-28-2022 03:30 PM
@Brad thanks for all of your responses. My apologies again for my frustration in the beginning. I am not sure how to get Nest support or direct Google Home support for that matter. When I search this forum is all I could find. I'm thinking to just trash the $450 in cameras. By now I've spent week over $450 in time and frustration.
Thanks again.
03-30-2022 10:04 AM
I understand the frustration when an expensive device is not functioning as it should. However, in this situation there really is nothing that can be done if they are connected to a different account and have not been unlinked. You can only do so if you have access to whichever home they are connected too. This is how it is meant to function as to keep your devices, and privacy safe. In your situation, I am honestly not sure if there is any such option to fix this for you.
I would suggest that you try to reach out to Support and see if you can get some assistance there. I do not have a phone number, but if you fill out this form, it will create a case and support will reach out to you on the matter. Please let me know if you need further assistance.
Best regards,
Brad.
04-04-2022 01:51 PM
Hey there,
I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.
If you need anything else, please let me know.
Best regards,
Brad.
04-07-2022 10:10 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.
04-03-2022 09:56 PM
Same problem. No solution yet. Bought the cam myself. I deleted the cam as i was trying to change the wifi connection (there was no way of changing cam wifi in the google home app). Later I wanted to set up the device as new, same error prompt was up “device need to be removed from previous account”, which obviously had been done. This is a ridiculous problem google nest cam has. Nest cam was a much better product before Google acquired the brand tbh.