cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Can't moved nest gen 2 cameras to different Home name.

Darkmekaro
Community Member

Like the title suggested I'm having a issue with my wired indoor camera. 1st I couldn't get them to connect then someone mentioned that if I create a new Home then I should be able to connect the cameras in it. And it worked, but now I can't move the cameras to my main account where the rest of my devices are located. The name is greyed out and I haven't figured a way to fix it.

10 REPLIES 10

MplsCustomer
Bronze
Bronze

@Darkmekaro 

Are both of your Google Nest "homes" on the same Wi-Fi network? If so, you're supposed to be able to move between them in the Google Home app:

https://support.google.com/googlenest/answer/9155535?hl=en#zippy=%2Cmove-a-device-to-a-different-hom...

If you have an older camera accessed from the Google Nest app, you need to remove your camera from the Google Nest app and then reinstall it:

https://support.google.com/googlenest/answer/9293015?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Cmove...

 

Both homes are on the same wifi that's why it's weird that they won't let me move them. And yeah the other cameras are from my Google hub max and yes they're still connected to my nest but I didn't think about reinstalling them because they're currently on the Home that everything else is.

Brad
Community Specialist
Community Specialist

Hi there, 

Thanks for all of your help, @MplsCustomer

 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. I have a great article that may lend a hand here. Let me know if you need further assistance. 

Best regards, 
Brad

janthadeus
Community Specialist
Community Specialist

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT

Sorry I've been busy and haven't tried it out yet.

janthadeus
Community Specialist
Community Specialist

Hello Darkmekaro,

Gotcha — we'll keep this thread open until you have time to try it. Keep us posted.

Regards,

JT

EmersonB
Community Specialist
Community Specialist

Hello everyone,

@Darkmekaro how's it going with your Nest cameras? I'm dropping by to ensure that everything is covered here. In case you have an update, you may post it here in this thread. If you have other questions and concerns, feel free to let me know.

I appreciate the help, JT, MplsCustomer and Brad.

Thanks,
Emerson

janthadeus
Community Specialist
Community Specialist

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Emerson.

Best,

JT

Hey folks,

Checking in — did you get a chance to check the steps in the article suggested by Brad? If so, how did it go? Let us know if you need more help.

I appreciate your help here, MplsCustomer and Brad.

Thanks,

JT

KatD
Community Member

I am having the same issue. It won't let me move the camera to my main account. I deleted it. I factory reset it. Nothing. I can't add it to the main account where everything else is located, and I can't move it. Idk what else to try.