Google nest hello peeling door bell

[KR13]

Hi, I purchased my door bell in dec 19 but fitted in June 20. It’s been installed for a 18 months now and it’s been peeling for a while and now it looks so bad that I’ve had to research and noticed it’s a common issue. This must be a manufacturing defect as there are so many people with the same issue. Google have you overcome this defect yet? Is this defect covered under warranty? Is there a recall?

 

 

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience.

Best regards,
Brad

[KR13]

Hi my device has 2 years warranty from

john Lewis.

what do i do

[EmersonB]

Hi KR13,

Thanks for getting back to us. The peeling of the cover of your Nest doorbell is covered by its warranty. You may fill out the form from the link above, so that our support team can give you assistance or if you want, you may call the John Lewis store and ask them if you can get a replacement.

Keep us posted.

I appreciate the help, Brad.

Regards,
Emerson

[KR13]

Hi

I filled out the form but I still have not heard anything back?

[janthadeus]

Hey there,

Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Thanks for the help here, Brad and Emerson.

Best,

JT