Can't turn off night vision

[WB]

I added a light so I want to keep night vision off even when it's dark to capture color and not take time to switch to color mode when motion is detected, but it stays in auto mode no matter what I do. I've set night vision to off on the Nest app, the Home app, and home.nest.com but it switches to night vision no matter what.

[Old]

I’m having the same issue, if I turn the camera off and then on, the camera is in regular mode, it switches to night even thou the night vision is turned off. It’s only happening on one camera thou, the other 3 are fine. I’ve reached out to support and no help 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Old]

It’s resolved! Thanks 

[Brad]

Hey Folks.

I am relieved to hear that the issue has been resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.