Cannot view Google Nest Cam (Wired) after changing wifi

[wmanning7538]

I recently changed my home wifi network and have been unable to view the outdoor Nest Cam since. Google Home is asking me to migrate my Nest account but will not accept the Nest password. App will not let me change the password through the "forgot password" screens either. Everything had already been migrated and was working before I changed my network and had to remove and reinstall the camera. My other Nest products (doorbell, thermostat) all connected fine and can be viewed in the Nest app. However, the Home app keeps asking me to migrate my Nest account to open the camera view.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[wmanning7538]

Thank you for responding. Yes, I still need assistance. I changed my home wifi and had to remove my Google Nest Cam (wired) and put it back in to Google Home. After I reinstalled it I am able to view the camera on my Google Nest Hub Max, but cannot look at it on my phone. My Nest account was migrated and all was working prior to the wifi change. Now my phone keeps asking me to migrate my Nest account to view the camera in the Home app. I have been trying to get passed this since! Nest doesn't recognize the user/password combination and will not let me change it. My Nest doorbell and thermostat work fine in the Nest app (signed in using Google account).

[Brad]

@wmanning7538

You will want to Factory Reset the cam. Make sure you are logging into the correct Google account in order to add the device back to your already established Home.

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[wmanning7538]

Assistance is no longer required. 

[Brad]

Hey Folks.

I am relieved to hear that your issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.