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Cannot view video history on Nest Cameras from the Google Home website?

christensonwj
Community Member

I have had several Nest Cameras (1st Gen) for several years. I recently purchased two new Google Nest Camera's (White ones) and am unable to view the history of these cameras or open them in the Nest App. They only want to install in the Google Home app. Is this the new way going forward? If so, I may return them, as the functionality is no where near what was offered in the Nest App. Thank you. 

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@christensonwj 

The newer Google Nest cameras and doorbells released starting in Sept. 2021 work ONLY in the Google Home app, and, since Oct. 2022, on the "preview"/beta home.google.com website (where there is no history).

We bought a battery camera in Sept. 2021 and have been waiting ever since for improvements to match what we already had in the Google Nest app with our older cameras and doorbells.

christensonwj
Community Member

If that is the case, then why would they advertise for Nest Aware with the new cameras if they can’t rewind? False advertising? These cameras are going back. 

@christensonwj 

Your Nest Aware subscription works for all cameras and doorbells--old and new--that are in the same Google Nest "home/structure". But for the newer cameras and doorbells, you have to use the Google Home app to view history.

Juni
Community Specialist
Community Specialist

Hi folks,

 

Appreciate the help, MplsCustomer.

 

christensonwj, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

 

Thanks,

Juni

Hey christensonwj,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

I appreciate the help here, MplsCustomer and Juni!

 

Thanks,

JT

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best,

JT