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Common problem i see here: my Nest is not capturing event thumbnails. Nevermind video. Help!

JohnF
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: SF Yee 

 

STILL UNRESOLVED AND YES IM A NEST AWARE TRIAL SUB (expiring today)!

At wits end -- a/o 7/5/21:
Reinstalled nest app on android phones; unplugged nest cam, reset wifi, on/off -- still my Nest is NOT recording any Event history -- realtime videos displayed but nothings retained.  How can i get the thumbnails back? Thanx.
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