10-26-2022 04:43 PM
I started a thread about my Nest Cam (Battery) sending unwanted notifications:
The Community Specialist
Brad
https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/18
was going to lock the thread, and was asked not to.
The Community Specialist
Ebedia
https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/229712
Locked the entire thread after 24 hours because someone else who had the same problem did not reply.
I was the one who started the thread.
My problem has been escalated, and I can no longer reply to the other people with the same issue.
Please unlock the thread! The problem has not been solved!!!
10-27-2022 09:06 AM
Hi there,
We as Community Specialists have moderation duties that require us to manage the community, and part of that management is locking and closing thread with little to no interaction. As you are being assisted by support, the thread is closed. I can understand your frustration, but as support is investigating this further for you, the forum thread would be closed as it is no longer required. Thank you for your patience.
Best regards,
Brad
10-31-2022 02:21 PM
Hi there,
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
11-02-2022 10:26 AM
Hi there,
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad