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Connected Nest Yale Lock but receiving “offline” message

Jennifer1002
Community Member

Finally got Nest Yale Lock paired with my phone and after changing the password, I’m getting “product is offline” message and can’t use new password.  (Passwords MUST be changed frequently). Checked Nest Connect and shows online through tests.  Removed batteries from door, replaced and still same offline message.  What else can I do?  Please help!  Thanks. ☺️

1 Recommended Answer

Brad
Community Specialist
Community Specialist

@Jennifer1002

 

I am relieved to hear that your issue is resolved! If you do not need any further assistance, then ill go ahead and lock and close this thread and mark it as complete.

 

Best regards,

Brad

View Recommended Answer in original post

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 
Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Jennifer1002
Community Member

Hi Brad,

I had responded Saturday, not sure why it didn't show up though. 

I'm good, thank you.  Finally got everything up and running smoothly.

Brad
Community Specialist
Community Specialist

@Jennifer1002

 

I am relieved to hear that your issue is resolved! If you do not need any further assistance, then ill go ahead and lock and close this thread and mark it as complete.

 

Best regards,

Brad