10-31-2021 02:16 AM
When steaming video in the dark, camera keeps clicking over and over, about every 40 seconds. I know when the camera turns on night mode it clicks to apply filters for IR, but this keeps happening over and over despite no change in light source/brightness.
This is a major problem because I used it as a baby monitor, and it keeps clicking loudly when she's trying to sleep...
11-02-2021 10:44 PM
Seconded. The clicking through the night can be rather irritating and should’ve been made quieter by the folks at Google, knowing that it would be used inside homes.
11-03-2021 09:30 AM
Hi there,
I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.
Please let me know if you need further assistance.
Best Regards,
Brad.
11-08-2021 03:35 PM
Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
11-08-2021 04:45 PM
Unfortunately the problem isn't properly resolved, rather a workaround.
When setting the camera to Always stay in Night mode, the camera doesn't keep clicking and turning the mode on and off. Problem with this solution is it stays in black and white even throughout the day which requires to go back and manually change the settings back every day.
Again not sure why this keeps happening despite no changes in lighting of a dark room where it keeps switching on and off.
11-09-2021 08:50 AM
Have you tried to Restart your camera? If so, does the issue persist? Have you tried to Factory Reset your camera? Please let me know the results after trying. Just a fair warning, Factory Resetting the camera will make it 'like-new' so it would lose any sort of saved settings you have and would be essentially a new camera. What is good about this, is that if there is a setting, or something that is causing issues, a factory reset will do the trick to clear that out unless it is a major hardware issue.
Please let me know if you still need further assistance!
Best Regards,
Brad.
11-09-2021 02:23 PM
Hi there. I've already restarted, and factory reset the camera. If you have access to the Nest hardware team at Google, can you please confirm if this clicking is normal or not? There's no point in troubleshooting further if this is expected behaviour.
11-11-2021 06:56 AM
The click is normal to be heard when the camera switched to night mode, but the constant clicking which signifies a constant change back and forth from night mode to regular mode is not normal functioning at all. It should not change modes unless camera senses a change in lighting which there is not.
Resetting of the camera did not help . I have tried using the camera in different rooms as well to see if there is a unknown lighting/shadowing problem in 1 room...
11-11-2021 09:54 AM
11-17-2021 01:39 PM
Hey DFX,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I'll be locking this thread in 24 hours.
Have a great day!
Eric
11-18-2021 12:03 PM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.