Dead indoor nest cam

[sinisa_TO]

Hi,

my indoor nest cam just died. No reason in particular, just stopped working and not responding to any trouble shooting recommendations. 

It's less than a year old, I wonder if there is warranty.... Got it from Google Canada store. 

Thanks for any direction/help! 

[MplsCustomer · Accepted solution]

@sinisa_TO 

This is the Google Nest Support contact page I get in the U.S. I wonder whether it will work for you as well to ask for a replacement.  The usual warranty is 1 year:

https://support.google.com/googlenest/gethelp?hl=en

[MplsCustomer · Accepted solution]

@sinisa_TO 

This is the Google Nest Support contact page I get in the U.S. I wonder whether it will work for you as well to ask for a replacement.  The usual warranty is 1 year:

https://support.google.com/googlenest/gethelp?hl=en

[aatienza · Accepted solution]

Hey sinisa_TO,

Oh no! I'm sorry to hear that. Could you fill out this form and let us know once you're done?

I appreciate the help, MplsCustomer.

Thanks,

Archie

[sinisa_TO]

Thanks, Archie. I submitted a ticket. 

[aatienza]

Hey sinisa_TO,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

Thanks,

Archie