12-19-2022 11:27 AM
I gave my protects, outdoor cam and indoor cam to a friend,
The protects and outdoor setup fine for him, but the indoor camera says "already registered to another account" or some such,
IN that I deleted my account 2 years ago I cant get to the place that allows me to remove the camera from my old account.
Is this camera now trash? Factory resets, setup on computer or IOS fails with the security alert.
12-24-2022 08:23 AM - edited 12-29-2022 09:34 AM
Hello kaduffey,
Thanks for posting here in the community. I'd like to know more about this. To confirm, what is the light status of your Nest Camera? Hit this link for the right steps to reset it. Let us know how it goes.
Best,
Emerson
12-29-2022 09:34 AM
Hey kaduffey,
Thanks for getting back to us and for giving me a heads up. I'm so sorry that I forgot to attach the link. I've updated it and attached the link on how to reset your Nest Cameras to the factory default. Remember that resetting it will remove all of your recorded events.
Keep us posted.
Regards,
Emerson
12-29-2022 10:32 AM
I can only assume the system removes URLS
I believe i did factory reset. I think the issue is the camera is on the cloud still registered to my old dead account, and during setup
it checks
12-29-2022 11:29 AM
I cant remove from account is the issue. Since I cant access the account to remove it.
Remove your camera from the app
Note: Your camera needs to be connected to Wi-Fi for it to be removed from the app and factory reset.
Remove device
Confirm.
12-30-2022 02:55 PM
Hi kaduffey,
It's me again. How's it going with your Nest Camera? Were you able to hit the link I've shared? You're right, it should have a pulsing blue light during setup. That's an indicator that it's ready to be set up.
Looking forward to your response.
Best,
Emerson
12-30-2022 06:40 PM
as I said in my second response. I had done a factory reset prior - and at setup it informs me I cant set it up and to release the camera from its current account registration.
The issue is it is tied to a dead account - since I cant recover that account Im throwing away the camera
01-05-2023 01:05 PM
Hello kaduffey,
Thanks for getting back to us. If your Nest Camera were last connected to the same Wi-Fi network where you try to pair them to, you need to change your Wi-Fi network's Service Set Identifier (SSID) before you start to pair them again. Otherwise, if you plug your Nest Camera back in without changing your Wi-Fi network details, your Nest Camera reconnects to the server and blocks the bluetooth pairing process. when this happens, follow these steps:
Keep us posted.
Best,
Emerson
01-10-2023 01:19 PM
Hi kaduffey,
It's us again. How's it going with your Nest Camera? Were you able to perform the steps suggested above? We'd be glad to hear from you — We'd like to make sure everything is working.
Thanks,
Emerson
01-11-2023 01:22 PM
Hey kaduffey,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Regards,
Emerson
01-11-2023 01:53 PM
Just lock it; I threw it away;
After all the resets (regular and factory), and reloads it never got past the 'registered to another account please remove and retry" message
01-12-2023 02:56 PM
Hello kaduffey,
We appreciate you getting back to us. This is not the experience we wanted you to have. I know where you're coming from but that is the only way on how you can link it to a different account. To confirm, were you able to unplug your Nest Camera for at least 48 hours and connect it using a different WiFi network?
Thanks,
Emerson
01-15-2023 03:44 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks for the help, Emerson.
Best,
JT
01-16-2023 03:48 PM
Hi there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Best,
JT
12-24-2022 02:19 PM
no link in your message