Doorbel gen 1

[3162]

We replaced our front doorbell with Gen 2. Moved old Gen 1 to back door. We cannot get it to set up on the existing home group. We can make a new home group and it installs fine. We delete it from that group and it will not install on the original home group. Error 009.

[EmptyNester]

Wow, how frustrating.   You may want to try adding it to your home group using a differ phone.

If that doesn't work you may want to call and speak with a Google Nest tech person on this.  You can open a support ticket here (link below) and at one point there will be an option to speak with someone on the phone.   I believe they are there 24/7.

If they get you up and running please return here and let us know how they fixed it.

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi 3162,

Checking in — were you able to speak to our support team as shared by EmptyNester? If so, how did it go? Let me know if you need anything else.

I appreciate your help, EmptyNester.

Thanks,

JT

[3162]

Just got some free time so will contact custome help now.

[Juni]

Hi there,

Understood. Let us know if you have other questions or concerns; otherwise, we will be locking this thread after 24 hours. 

Thanks,

Juni

[3162]

I spoke to support for over 40 minutes. My issue is not yet resolved. They are to contact me again to resolve issue.

[Juni]

Hi 3162,

Understood. Could you provide us with the case number too so we can check for you? 

Thanks,

Juni

[janthadeus]

Hey there,

Checking back in — how's it going? Still need our help?

Thanks for chiming in, Juni.

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT